"…the best way to not make a misstake, is to do nothing" : A qualitative study of the Swedish Public Employment Service's organizational change.

The Swedish Public Employment Service is responsible for maintaining a well organized public labor market through match-making of jobseekers and employers. The Swedish Public Employment Service is a government run authority whose mission is assigned by the Swedish parliament. The authority’s functionality within the Swedish public labor market has been questioned by parliament and news-media alike and they are now facing a wide organizational change within the authority. An organizational change they choose to call the renewal journey, whose purpose is to adapt to the Swedish public labor market. The aim with the thesis is to increase the understanding of The Swedish Public Employment Service´s handling process and to examine how a new processing process will be received within the business of The Swedish Public Employment Service. Our collected empirical data comes from eight semi structured interviews. Analysis of the empirical data shows how the renewal journey will make The Swedish Public Employment Service a more effective authority through the implementation of digitalization and standardization within their match-making process. The thesis applies a theoretical framework based on New Public Management, Institutionalization and Taylorism to analyze the organizational change that The Swedish Public Employment Service is undergoing. Furthermore the thesis use earlier research closely linked to digitalization, how to create more effective organizations and standardization. Our conclusion is primarily that the Swedish Public Employment Service needs to undergo the Renewal journey as a mean to adapt to the evergoing changes within our society and to meet public demand